WARRANTY INFORMATION & RETURN POLICY
60 DAYS LIMITED MECHANICAL PARTS WARRANTY
We protect your investment with a 90 days guarantee from the original date of delivery against product failure due to defect. At our option, we replace or refund the purchase price of the part in the event of a failure.
THE MECHANICAL PARTS WARRANTY EXCLUDES
Breakdowns caused by non-covered components, improper installation, failure to clear computer codes, defective workmanship, usage for which the part was not intended or improper maintenance (e.g. using the correct types and levels of fluids and lubricants as outlined in the owner’s manual).
Engine Warranty: is limited to the Long Block which includes defects in the block, heads, pistons, crankshafts, camshafts, rockers and oil pumps. All other parts that may be provided are “Accessories or Extra Parts” and are excluded from the sale and warranty, including but not limited to parts such as switches, sensors, cables, oil pan, wire harness’, electronics, belts, hoses, filters, gaskets, seals, water pump and manifolds.
Engine: Claims related to the overheating or improper lubrication of the engine or its components are not covered by this warranty.
Timing belts/chains, thermostat, water pump, spark plugs, belts, hoses, fluids, filters, gaskets and seals are excluded from the warranty and sale and are routine maintenance items and should be replaced at the time of installation and at the manufacturers recommended service intervals.
Transmission: It is the responsibility of the installer to reprogram any modules, flush or replace the radiator, transmission oil cooler, transmission fluid cooling lines. Replace fluids, filters, gaskets, seals and adjust shifter mechanism.
In The Event of Failure: Purchaser must submit a written claim of warranty within the warranty period, E-mail it to firstname.lastname@example.org or call 1-800-778-5939.
Purchaser must use all reasonable means to protect the product from further damage and must return the original defective product to us. We reserve the right to inspect warranty claims related to engines, transmissions, transfer cases, carriers, axle assemblies or any other part prior to removal or return and furthermore reserve the exclusive right to make the final determination as to the warrantied parts failure, no other parties shall prevail, our decision will determine the validity of the warranty claim.
Extended Warranty: We offer Extended Warranty Agreements on many parts up to one year, An Extended Warranty Agreement does not apply to your part unless specifically indicated on the front of the invoice.
All parts must be returned in the same condition as when it was purchased.
After investigating the claim, if the return is accepted, American Export Auto will set up shipping and return the unit back to its facilities.
If Core needed on the order, it must be returned within 20 days, same fitment as sold on invoice and be complete; any incomplete or unbuildable cores will not be refunded. Core charges are non-refundable until received at our facility and all criteria has been met.
No returns on electrical parts.
Refunds will be issued in the form of the original payment.